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Server issues

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#1 Ricardo



  • Team Hero Zero
  • 11 posts
  • World:AP1
Reputation: 5

Posted 24 September 2013 - 09:27 PM

Hello dear Heroes,


as you probably noticed, our servers are afflicted by massive problems regarding accessibility and stability at the moment. On this account, we worked on optimizing the servers for a couple of days. The situation improved slightly thereby, but not enough to speak of a remarkable effect or even a real solution for the performance problems.



In the meantime we continued looking into solutions and identified multiple sources for the problems.One of the main problems is the current system for messaging in the game. To fix that problem, we're currently working on re-programming and testing the new messaging system. As soon as we are satisfied with the test results, we will apply the new system to the live servers as soon as possible - independent of the regular updates.



At the same time our highest priority is to figure out additional problem sources, which leads to the development of new features to be on hold at the moment. In the next days we will do everything to restore a stable and fluent game experience for you. Unfortunately we don't know yet how long it will take to solve the issues and how much it will affect our release plan for upcoming features.

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